Taylor Swift Ticketmaster crash draws ire on Capitol Hill

Mum Nancy Abulmagd spent hours in a virtual queue, behind thousands of other people, trying to score seats for her 11-year-old daughter and friends, only to have the website crash repeatedly and eventually turn her away empty-handed, Qazet.az reports.

And Nancy was one of the lucky ones - she had won a lottery that allowed "verified fans" to participate in a pre-sale four days before the purchases open to everyone. 

"I got so close three or four times and the website broke. It was agonising," the 41-year-old, who lives in New Jersey, said. "The experience was really deflating. It messed with your emotions and sucked up your whole day."