Taylor Swift tour: Excruciating to watch Ticketmaster ticket chaos, says pop star

Taylor Swift says it was "excruciating" to watch fans struggle to buy tickets

Ticketmaster was criticised over its handling of the sales - which saw widespread site crashes in the presale and then cancellation of the main sale, Qazet.az reports.

It blamed unprecedented demand, saying it worked quickly to fix issues.

But responding on Instagram, US pop star Swift said she had been assured that Ticketmaster could handle demand.

"We asked them, multiple times, if they could handle this kind of demand and we were assured they could," she wrote, in her first public statement addressing the fiasco.

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